Refund policy
Returns & Exchanges
At FrameBabe™, we want you to love your purchase.
Due to the personal nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges once an order has shipped.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@framebabe.com with your order number and clear photos of the issue (any altered or Ai photos will not be accepted).
If approved, we will provide a replacement, store credit, or another appropriate resolution at our discretion.
We are unable to offer refunds or replacements for:
- Change of mind
- Incorrect shipping address entered at checkout
- Packages marked as delivered by the carrier
- Normal wear and tear
- Damage resulting from misuse, improper care, or accidents
If you notice an incorrect shipping address after placing your order, please contact us immediately. While we cannot guarantee changes after an order is placed, we’ll do our best to update your information before your order ships.